Junction Hotel Case Study

A critical evaluation of how the development of effective Teams can improve organizational effectiveness at the Junction Hotel.

Table of Contents. Executive summary. Table of content. Introduction. Organizational effectiveness. Team approach towards the organizational effectiveness. Service challenges at junction hotel. Conclusion. Recommendations. References.

Junction Hotel has once been an example of excellent quality levels, customer loyalty and business efficiency are struggling to keep up with its service delivery, which has an impact on the company's financial performance and seeks to boost its seriously deteriorating standards. The strategy set out in this report is to determine how to interpret and use organizational effectiveness in a correct way, so that the company can once again enhance its business objectives and be a success. Collaboration in all these activities will help to achieve the operational productivity that the hotel wants to combine situation and to make appropriate recommendations for improving the organization.

The hospitality industry is a wide variety of services industries, including accommodation, food and drink services, event planning, theme parks and transport. Includes hotels, restaurants and bars. The ultimate goal of any business in this sector is to provide customers with exceptional services by creating a welcome and friendly environment where customers want to keep coming back. Organizational motivation efficiency is a management concept that explains how effective a business organization is in achieving the results or objectives of a business. Junction Hotel, once at the pinnacle of world-class service, is today struggling with service challenges that are currently imagining the ability of the organization to remain competitive effectively, and this also affects the financial performance of the organizations. As identified in mysteries of shopping experience, the services provided to customers are slow and inefficient. And that's how many problems are witnessed across the board, and not just in one team in particular. There are a variety of management approaches and models that can help solve the challenges of customer service and performance faced by the hotel junction. This report is essentially intended to address the challenges of organizational team effectiveness faced by the hotel junction and to identify the