Organizational Behaviour The Regency Grand Hotel Case

The regency grand hotel case. Organizational Behavior Course. Case Background. Problem Issue. Current Problems. Theories & Solutions. Lewin’s Change Model. Kotter’s Eight Steps for Leading Organizational Change. Creating Change Management through Organizational Development. Conclusions And Recommendation. Thank you.

A Five-star hotel in Bangkok

Profitable and successful for 17 years

Having 700 employees

Hotel provided above industry standard employee benefits, salaries, and bonus

Previously managed by Thai Manager

And employee’s worked under management instruction, not allowed to be innovated and creative

Recently acquired by a US Hotel Chain

Thai General Manager decided to retire early after the acquisition

John Becker appointed as a new General Manager

Problem occurs after the acquisition

The former general manager of the hotel decided to take an early retirement and without making any sharing knowledge to John Becker.

The loss of human capital and failure of doing the sharing knowledge to the new general manager which was John Becker was the first reason of causing the situation.

John Becker policy of Employee Empowerment Management cannot implemented due to lack of understanding of local cultures, change management, and communication did not run smoothly