Service blueprint of Radisson Blu hotel in Vilnius, Lithuania


Service blueprint of Radisson Blu hotel in Vilnius, Lithuania.


The physical evidence, customer action and frontstage contact parts service process work well, because they are visible to others.

Customer action is also a part of hotel’s reputation, because it is visible actions, which customer make himself. If one action will works bad, it can harm hotels.

Frontstage contact is strength of service process, because employees make this action, but customer see it. Employees do ordered work and customer evaluates this.

  • Travel Papers
  • Microsoft Word 166 KB
  • 2017 m.
  • English
  • 11 pages (2065 words)
  • College
  • Evelina
  • Service blueprint of Radisson Blu hotel in Vilnius, Lithuania
    10 - 2 votes
Service blueprint of Radisson Blu hotel in Vilnius, Lithuania. (December 8, 2017). https://documents.exchange/service-blueprint-of-radisson-blu-hotel-in-vilnius-lithuania/ Reviewed on 16:36, November 24 2020
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