Service Blueprint Of Radisson Blu Hotel

Service blueprint of Radisson Blu hotel in Vilnius, Lithuania.

The physical evidence, customer action and frontstage contact parts service process work well, because they are visible to others.

Customer action is also a part of hotel’s reputation, because it is visible actions, which customer make himself. If one action will works bad, it can harm hotels.

Frontstage contact is strength of service process, because employees make this action, but customer see it. Employees do ordered work and customer evaluates this.

Earth Hour – The hotel dimmed the lights in the Lobby Bar and Skybar for an hour and switched off the lights in the Riverside Restaurant, where guests ate a candlelit dinner.

The hotel supports local children’s home ,,Atsigręžk į vaikus” by hosting an annual Christmas party and visiting the home with Christmas gifts and cake.

The hotel collects old and unused mobile phones and donates them to the organization Greenfone for recycling.

Hotel staff donated blood to Lithuanian hospitals through the Lithuanian Blood Center.

The Radisson Blu Hotel Lietuva has maintained its Green Key status since 2004. The hotel began its environmentally conscious activities by washing laundry less often and installing water-saving devices. It soon expanded its efforts by using low-energy light bulbs, choosing equipment with a standby function and adding programmable thermostats. Staff began pre-sorting rubbish so that a large amount of it is recycled. In addition, the hotel has started using eco-friendly products like non-chlorine bleaches and phosphate-free detergents.

The hotel continues its environmental efforts by using local produce, providing ongoing training for staff about the company’s environmental activities, informing the public and guests about how they can participate in environmental activities and improving air quality throughout the hotel.