Service Blueprint Of Amberton Hotel In Klaipėda, Lithuania
Service blueprint. Service blueprint components. Benefits of service blueprinting in service innovation. Amberton hotel klaipėda. Service blueprint of amberton hotel in klaipėda, lithuania. Service blueprint components of amberton hotel klaipėda, lithuania. Conclusions and recommendations. References.
Parking (because you can’t even imagine a hotel without a parking space for cars, where clients can leave the vehicles);
Registration desk lobby (necessary if you want to greet and see of your clients);
Elevator hallway (needed for clients to easily reach higher floors);
When a client arrives, he’s instantly met by a bell person, who takes care of their baggage;
After everything is checked and the process of registration goes thru smoothly, the client receives a key for his appointed room.
After settling in, the client can instantly start using his right to call room service and order some food, if he’s hungry after the trip.
Bellperson, who is responsible for the baggage delivery to the premises;
Receptionist – whos job is to welcome and check in new hotel clients, and check them out;
Kitchen workers, who are responsible that every client is fed and satisfied with the quality of their meals.
When the client arrives, he must have all information and aditional help (key, maps, etc.);
When the times comes for the client to leave, he must seek the receptionists help with the checking out process;
The client must give back the key to the room he was given and pay for his stay (the price depens on the lenght of the stay and aditional things he has ordered, which weren‘t included into the rooms price).
The weakness of service process is back-stage contact. The main reason is because the action is invisible. The customer can’t see what is inside of the hotel, how are some actions done. For example, bellperson doesn’t care about customer’s bags and they may be damage. Receptionist will make mistake, when customer does reservation or cleaner will clean bad customer’s room. The customer can’t see these actions, but will be visible later and it can harm to hotel.
