Customer Care Paper

Introduction. The Fundamentals of Customer Care. The Needs and Expectations of Customers. The Role of Customer Contact Staff in an Organisation. Effective Communication Skills. Respond to Customer Complaints. Bibliography. Appendices.

I am originally from Lithuania, the Baltic country, geographically located in the centre of Europe, and qualified as a northern European country. I been living in Ireland for a last 8 years. Now I am holding only a high school leaving certificate and are happy to challenge my own will to aim for a third level education in a foreign language as well as progress in the professional field.

Within the years while living in Dublin, I have been part of the various business. However, one thing in common was the focus on customer service and communications throughout. I would like to broadly oversee my experience and personal attributes that I was able to gain and work on.

At the age of 20, my one of the first jobs was a direct sales agent, working door-to-door. The challenge to this specification of a job is the ability to maintain focus, courage, and willingness through the day. Yet the best achievement for myself was that I was able to break the ice with strangers at the doors step, either I make a sale or not, and prove to myself that I can explain myself clearly and professionally in a language that I have struggled so much to learn in school.

The first experience in supervisor/manager role left the mark in my career path as well. Just a year later, working in a service station, I have delegated a responsibility to run shifts, open and close store. I have been motivated by the level of duty and being able to manage an area of responsibility.

Since 2013 I am a member of an Aldi team, working in the busiest store in Ireland, located in Dublin, Coolock. I joined the team as a store assistant and since then worked throughout positions to become a member of management and taking responsibility level up to running a store by myself for a number of days on a regular basis.

As a deputy manager in the store, I report to the Store Manager and Area manager. Depending on the situation I can take different responsibilities in store. However, as in such a busy store management team has divided the areas of responsibility to be able to work more productively and with a substantial area of accountability. I have my focus targeted to shop floor operations and to maintain the automotive ordering system, C-GOS. At any given time, I would take responsibility for up to 15 members of staff to supervise, delegate duties, and lead by example. I take a hands-on approach in my work area.