Communicating In Business Organizations PPT

Communicating in Business Organizations. Purpose of the Presentation. Overcoming Communication Obstackles. Categories of Business Communication Functions. Internal Communication. External Communication. Shifting to Interactive Communication. Oral Communication Forms. Oral Communication Advantages. Oral Communication Disadvantages. Written Communication Forms. Advantages of Written Communication. Written Communication Disadvantages. Conclusions. References.

Exchanging ideas and messages with superiors, coworkers and subordinates most often by e mail Issue and clarification of procedures and policies Informing management of progress, development of new products and services Persuasion of employees or management to make changes or improvements, activities coordination Evaluation and reward of employees.

Communication with customers, suppliers, government agencies, the public. Answering inquiries about products and services. Persuading customers (guests) to buy products or services, collecting bills. Promoting a positive image of the organization.

A major shift from one sided, slow forms of communication (memos, letters) to more interactive, fast results communication: e mail instant messaging (IM) text messaging smartphones, cell phones voice mail wireless fidelity (“Wi Fi”) networks.

E mail Memo Letter Fax Intructions Procedures Policy Report Proposal Manual Newletter Instant message Web site Blog Wiki Resume.

Effective business communication aims at reaching a useful feedback. In business communication it is important to choose precise words and expressions to exchange the information in a logic way. Shift to interactive, mobile and instant communication requires more creativity choosing the right form of oral or written communication.

M.E.Guffey, D.Loewy. Business Communication. Process and Product. 2011. South Western Cengage Learning. p.p. 16 19. S. Taylor. Model Business Letters, e mails and Other Business Documents. Prentice Hall.