Business Communication In Social Media

Business communication. in social media. Introduction. Types of communication. Forms of social media. Why companies choose to communicate in “Facebook“? How do companies attract customers in “Facebook”? What attitude do customers have towards business communication in “Facebook”? Task to audience.

The aim: To find out how business communicate in social media. The object: Business communication in “Facebook” The objectives: To find out what is communication in social media; To find out why business need communication in social media; To find out business behaviour in “Facebook”.

What types of communication exist? What forms of social media exist? What benefits does social media give? Why does companies choose to communicate in “Facebook”? How do companies attract customers in Facebook? What attitude do customers have towards business communication in “Facebook”?

Research results show that the most popular network in social media is “Facebook” Most customers have positive attitude to the companies’ accounts in Facebook. According to them it is great opportunity to attract customers attention. Most of respondents follow quite many business’ accounts in Facebook Facebook users like to be a part of business’ communication in Facebook.